Educate

Career Management — With increasing globalization and constant economic change, job security is no longer defined or certain. In light of these issues, it’s extremely important for you to take charge of your own career, not only to meet financial needs, but also to find work that is meaningful and fits well with your personal strengths, interests and life goals. Do you know where your career is going?  Do you have a plan to get there?   This interactive and thought-provoking session will familiarize you with the career development process and help you develop strategies for charting the course of your career.

Change Management —  As David Bowie’s classic song Changes tells us, “ch-ch-ch-changes, turn and face the strain,” we must face up to the fact that change is all around us. It is a way to stay competitive and to grow. It is an integral part of our personal and professional lives. Responding to change can be quite difficult for some people. In the end though, well-defined and executed change can be rewarding as we grow to meet future goals and demands. In this session, you’ll learn about change and how to plan for and manage it.

Coaching — Leading organizations realize that productivity is more than mass product or service delivery.  It knows that to be successful employees must be functioning at their very best.  One of the most valuable tools to enhance employee performance is coaching.  But, just how do you motivate employees to peak performance? In this session, you will learn how to coach by meeting the individual needs of each of your team members and involving them in their development process.  You will learn how to distinguish between problems that require coaching and those that can best be handled through counseling, discipline, or some other means.

Communication — It’s the rare person who can be productive in today’s environment without being a cogent communicator. You have to be able to express yourself clearly and concisely and be able to listen actively.  It’s really not as easy as it may seem. Ineffective communication is one reason why are so many misunderstandings and conflicts in the workplace. In this session you’ll get an understanding of your own personal communications style. You’ll have an opportunity to practice constructing messages that are in the interest of the receiver and creating a supportive environment conducive to the free and open exchange of ideas, thoughts and opinions.

Conflict Management — Conflict among people in an organization is a normal thing. It contributes to organizational health, as it can breed creativity and innovative problem-solving when handled well. Unfortunately, the lack of skill in addressing conflict constructively and productively is one of the biggest issues facing organizations today. Conflicts will develop. How we deal with them is what is important. This session will help participants better understand conflict, how to manage it, and how to establish a climate of cooperation among colleagues without losing individuality and self-identity.

Customer Service — The fundamental purpose of any business is to provide a product or service that customers are willing to purchase and be satisfied throughout the purchase experience. Most of the time things go right,  but sometimes they can go wrong. How we deal with that determines whether or not the customer will purchase from us again. All organizations will benefit from a strong service culture. This session will provide strategies to build and enhance customer relationships and how to manage them when things go wrong. The idea is that we’re not going to just meet expectations we’re going to WOW them.

Ethical Decision Making — Have you ever sacrificed product or service quality to meet a deadline? Ever told a “little white lie” about a payment? Entrepreneurs and business professionals alike have to make decisions like these on a daily basis. Sometimes the legal or moral choice is perfectly clear….but sometimes it’s not. In this session you will explore some of the fundamental principles for making ethical decisions and practice using a four step values-based decision making model that you can use at work and at home.

DiSC® — For more than 30 years, DiSC has helped people learn who they are and what impact they have on others. Organizations, for-profit and nonprofit, large and small, use DiSC in their training and coaching as a performance improvement tool. The most important benefit of Disc is helping people understand themselves and others better. In this session, you will use the DiSC behavioral assessment tool as a framework for gaining an understanding of how you project yourself, how others experience you, and how you can adapt your behavior to increase your personal and leadership effectiveness.

Diversity, Inclusion and Respect — Do you have “diversity issues” in your organization? Even if your response is “no” and even if people appear similar, there are many differences that exist. When we talk about diversity we are not only talking about race, ethnicity and gender, but also ability, education, age, personality, and thinking styles. This interactive session will help to create a safe climate where you can engage with others to explore and broaden your definitions of diversity, inclusion and respect. You’ll leave the session with increased cultural competence, understanding the business value of acceptance and its impact on organizational performance.

Interviewing — Interviewing is no longer just asking questions and listening for answers that will help “sell” the candidate to you. Today, the traditional interview has been replaced by the behavioral interview. The behavioral interview focuses on the idea that past behavior and performance predict future behavior and performance. In this session, you’ll learn how to develop and conduct a behavioral interview that will allow you to use various means for evaluating the ability and motivation of a candidate to perform once on the job. You’ll come away with useful tools to reinforce your new skills and support you in any future employee selection decision.

Leadership — Leaders are needed at all levels of an organization, whether it is in helping coworkers workers or in leading a team to new heights of success. But what does it take to get and keep people focused on the goal? When we talk about leadership we see images of inspiration and courage — we follow a leader because they are worth following. Management is about organization; leadership is about vision. In this session, you will discover the top truths to inspiring people to achieve excellence in the workplace.

Performance Management— Managing employee performance is one of the most challenging jobs of any supervisor. Today’s team leaders need to understand the reasoning behind why people work and from that, offer the rewards people need to work well. Managing performance includes setting expectations, developing capacity, monitoring and evaluating performance and rewarding accomplishment. In this session, you’ll explore these areas and be provided with ideas and tools for managing high performance.

Supervision — Being a supervisor is an important job. It also presents a great opportunity for professional growth and development. To take full advantage of the opportunity, you’ll want to be an efficient and effective team leader. This introductory workshop takes the new supervisor through an introduction and practice of the three major skill sets all team leaders need: communication, organization and motivation.

Teaming — Effective teams accomplish tasks and solve work-related problems. Effective teams are efficient and produce higher levels of quality work. Effective teams have happy and enthusiastic members. Effective team members are committed to the team’s interest rather than just their own. Effective teams operate openly and honestly — participation and communication are well balanced while trust and respect remain high. Based on these characteristics, do YOU have an effective team? This introductory workshop prepares participants to build and maintain effective teams in the workplace.