The HR Whisperer

Didn’t get to go to the SHRM annual conference in San Diego this year (or any year for that matter), so I took it upon myself to try to read as much as I could about all the conference doings and such.  After my bazillionth blog, it hit me.  A LOT of these fine folks are saying similar things. 

 And I kinda got pissed off.

 You know, I’m going to go out on a limb here and respond to all the Bloggers, Tweeters, SHRMers, etc. that are saying that, for HR to be effective, it must hear from its practitioners in the field – not from the consultants, academics, etc. who have been populating the national, state and local HR and related conferences around the country and probably around the world.  Such as from:

 Tim Sackett from Fistful of Talent, “When I was preparing to go to SHRM and deciding on what sessions to attend – my very first impression was “seems like I’ve been here and done this before”  – my next impression was “why does 90% of presenters have either consultant or speaker as their title?  Where have all the real HR Pros gone?”

 Ben Eubanks from Upstart HR, “Some of the sessions I went to were wonderful, and I took a lot of notes (and even wrote about some, too). Others didn’t turn out so well. I went to two or three sessions where the speaker read off of slides or just didn’t hit the topic the session was supposed to be about. That’s fine, when that happened I just left or started talking to someone in the crowd. I did my best not to waste any time during the event…”

 Another comment from Ben, “One of the most profound statements I’ve ever heard from Eric was this: move up, not out. So many amazing HR pros eventually take off and leave the profession instead of continually climbing to be Directors, VPs, and Chief HR Officers. We need more great people to ascend to those positions instead of leaving them to the people with seniority by default (even if they don’t have the skills or passion to be great at it)…”.

 Michael VanDervort from The Human Race Horses, “My big learning was really just a verification of what is an old discussion – HR needs to reinvent itself, and it is the practitioners who need to make that happen through aggressively transforming the way we think and work…”

 Mark Stelzner from Inflexion Point, “Second, I was sadly disappointed by the attendee reaction to a keynote featuring a panel of HR leaders, including Google, Northrop Grumman, Kaiser Permanente and Deutsche Bank. SHRM’s membership is generally not comprised of the senior-most HR professionals from the world’s largest firms, so when they actually take the time to show up, share best practices and offer advice, you damn well better pay attention. Attendees swarmed from the session, first in 2’s and 3’s and then by the dozens. Are you there to listen to Steve Forbes and Al Gore or should you perhaps learn from those who have theoretically arrived at your career destination? And if you did walk out early, you missed a gem from Deutsche Bank’s Conrad Venter when he predicated that HR will be obsolete in ten years if we stay on our current course…”.

Kathy Rapp from Fistful of Talent, “When people ponder the future of HR or ask, “What’s wrong with HR?!” it’s my belief we don’t have enough HR pros who possess the attitude of “Give ME the ball or I want to win the game.”  If there were, we’d have more HR practitioners teaching at SHRM conferences and sharing their own personal stories of achievement and beating the odds.  We’d have more HR folks who move into top leadership roles in their companies outside of HR vs. those non-HR executives who “land” in HR to finish out their careers.  Frankly, we’d have more students coming out of college wanting a job in HR because of the opportunity to build successful business careers and make a better than average living…”

 And, Charlie Judy from HR Fishbowl, “Much of what I see today seems oriented too much toward developing pansy HR subject matter experts and not focused enough on injecting the HR professional pipeline with people who are Ninjas in navigating workplace complexities, sorting through emotional dynamics, acting with agility, and thinking critically.  Without that stuff, you’re just a commodity; after all, anyone can learn to manage a benefit plan…sorry.  If as a profession we are really committed to making HR more crucial to an organization’s value stream, I think we should see stuff like this in the syllabus…”

 What’s the common thread here, people? 

What I interpret is that HR has to change.  No ands, ifs or buts about it.  And I am totally up and down with that.  But change is NOT going to come from the folks who have been doing the same things year after year after year – the HR generalists and practitioners slogging along, waiting until retirement. 

You know, the ones who run to the conference expo hall for all the free swag. 

The ones who leave when senior HR leaders do participate and try to help start the transformation.

Makes me mad as hell.

Here’s the thing – I have consultant and speaker in my title – and guess what?  I was still am an HR practitioner and OD specialist.  As a consultant I get to go into a lot of different organizations and see what’s happening at the macro and micro levels.  As a speaker, I get to share ideas –in an interesting and engaging way – that hopefully serve to inspire and get people to start thinking and doing things a bit differently. 

That is what a teacher is,  you know.  Someone who is focusing on the future and hopefully opening new minds to new ideas.

So, that is what I take from all these comments.  We don’t just need practitioners to share their thinking; we need new minds, new ideas, and new ways of doing things – no matter where they may be.  And that is going to take some serious shaking up and shaping of up of HR.   It’s time.

That’s why I love reading the comments and blogs – new minds, new thinking, new ways.

Makes me aim to misbehave.

Read a great article in the February 2010 edition of FAST COMPANY magazine about Volkswagen’s “drive to succeed in America.” 

Author Ellen McGirt asserts that if Volkswagen wants to be the world’s number one auto maker, it must first win over America. 

Tough stuff.  America that is. 

By the way, how many beans do you think are in that car? (The answer is at the end of this post…) 

Anyway, the article caught my eye as I grew up in a Volkswagen household, so nicknamed “King Gee” for our old 1968 VW bus noise which made a “king-gee, king-gee” sound as the engine turned over (which was great to fall asleep to as kids laying on top of the engine, which was in the back of the vehicle in those days) and subsequently turned into an adult user with three VWs to my name before I jumped the Autobahn to Honda. 

Why Honda, you ask?  

Because it met my needs. 

More from the FAST COMPANY article: 

“Volkswagen, originally a beloved, albeit quirky, counterculture brand, has never seemed to fully grasp the American market. When Jacoby took over the U.S. operation in 2007, Volkswagen (including Audi) was clinging to a 2% share of the U.S. market, down from 7% during its Beetle heyday in the 1970s. (VW is now at nearly 2.9% — a significant increase, but slightly less than Hyundai’s market-share jump from 2.9% to 4.3% during the same period.) The dealer network was in disrepair, fatigued by shipment delays, product complaints, and a confusing and occasionally short-lived parade of brands. The German reputation for design and engineering excellence sometimes came across to distributors as arrogance: You will accept the perfect cars we give you, not the rolling living rooms you ask for. Except the cars weren’t always perfect, especially for Americans…” 

Guess when I switched brands – you got it, 2007. 

What I take from this article is that in order to get Americans to drink the VW bug juice (yes, pun intended!), Volkswagen automakers have to recognize and meet their needs.  I don’t know about you, but I spend a TON of time in my car and so my car needs to (a) have a place for my diet Coke, (b) have a trunk big enough to load four deck chairs, six backpacks, 20 towels, two 20-packs of Gatorade and enough protein bars to feed a swarm of hungry swimmers, (c) have a decent air conditioning system so my drive is cool and comfortable, and (d) be sturdy enough to not have to be in the shop every other month.  Oh, and I forgot – be AFFORDABLE.

But I digress – those are my needs, not all Americans. 

Back to the story.  I’m reading this article and it got me thinking about recognition and meeting needs.  And making the leap – doesn’t recognition need to meet employee’s needs for it to be effective?  You bet. 

Various motivational theories tell us that all people have different degrees of need for acceptance, approval, and appreciation.  It’s up to the supervisor to figure out what those degrees of need are and craft a individual recognition plan that will compliment recognition provided from an organizational perspective.  For example, a 2007 survey conducted by  Accountemps found that a simple thank you wins over most employees.  They also found that 35% of workers and 30% chief financial officers cited frequent recognition of accomplishments as the most effective nonmonetary reward, followed by regular communication (20% for employees and 36% for CFOs).  

Now, notice the difference in the statistics – CFOs appear to have less need for frequent recognition of accomplishments, but a higher need for regular communication.  So, would a CFO care to be told everyday that the he/she is doing a great job?  Maybe….or maybe not.  It depends on the individual. 

Here’s three things to consider when giving recognition to individual employees: 

1. Recognition it must be respectful, timely and attached to a specific goal achievement or outcome. Not everyone likes goofiness and sometimes goofiness can overpower the intent of the recognition. Reminds me of when my sister-in-law hired a singing gorilla to sing to my brother at their wedding reception. Totally true story.  Goal? Check.  Timely?  Check. Respectful?   No check. The guy was thrilled mortified.
2. Keep recognition as a mix between public and private.  Some people just love, love, love jumping on a stage to receive their kudos.  Others don’t.  The occasional recognition in the boss’s office can pack just as much punch as an announcement in the company newsletter.  Find out from the employee what they prefer.  One of my favorites is a hand written thank you note.  I still have one note from an employee of mine who told me I was the best supervisor she ever had.  I treasure that thing.
3. Ensure you have a balance between formal and informal recognition.  Not only is it good practice, but it helps to meet a broad range of needs.  Cost can be an issue for formal programs, but there are many inexpensive ways to recognize service anniversaries, employee of the month, etc.  Check out the cool ideas, here, here, and here.

So, how did I get from Volkswagens to recognition?  Oh yes, it’s all about recognizing and meeting needs.  Once I’m done hauling Gatorade and towels, I think my next car is going to be a VW Bug!

And how many beans did you say?   There are 1,612,462 beans in the bus – gotta love their advertising!

So, you’ve been laid off, downsized, right-sized, middle-sized, whatever, and now have to start looking for work.  It’s been a tough couple of years since this damn recession started and that’s not making things any easier.  I know.  I’ve been writing resumes left and right for folks who have been blindsided by the economy and the fact that there just doesn’t seem to be any jobs out there.

There are so many people with really strong resumes that are not even getting a call, never mind an interview.  Breaks my heart.

But, there ARE jobs out there.  You just have to find them – and they may not be in a place where you’ve traditionally been looking.

Instead of trying to find a job in your present field, have you thought about the idea of “reinventing” your career?  Many skill sets are transferable to different jobs, different fields and different industries.  Maybe it’s the time to start thinking about moving into a new, perhaps more realistic direction.

Reinvention is about finding your true calling; your passion.  One of the greatest feelings is doing what you love, all day, every day.

I’m fortunate to be one of those people.  Rehabilitating organizations and developing talent is my game and that gives me the opportunity to do pretty much anything I set my heart on.  I had to reinvent myself in the late 90s after leaving a long-term career in a very large organization.  I had a job, but decided to chuck it and start fresh in another state.  Scared?  Heck yea.  But I took the plunge, survived and thrived.  Trust me; you can, too.

While you’re waiting on that call from the recruiter, try doing some of these things.  You never know; you may just reinvent yourself and when that call comes say, “No thanks, I’ve got my dream job.”

Listen to your heart.  Think about all of the things you’ve always dreamed of doing, especially those things that you would do even if you weren’t paid to do them.  Tory Johnson, CEO of Women for Hire calls this “heartstorming.” If your passion is organization and you find that you like keeping things in order, why not think about using that skill set to start a new career or self-owned business, such as managing Medicare or health records for the retiring boomers.  The key here, according to Johnson, is to ask yourself, “What’s standing in my way?” and then developing a plan to get around those barriers.

Start brainstorming.  Think back through your last few jobs. Make a list of the skills and tasks you do daily.  Think about how these skills could used in industries or jobs outside of what you currently do.  Many skills, such as sales, are easily transferable. As you begin to look at opportunities are available in other fields, search for similarities in the job descriptions and the skills on your list.  One of my clients wanted to follow her dream by moving from the retail corporate world to the child development nonprofit arena.  Highlighting her sales skills were what helped her make the transition because the new organization needed someone who could positively influence others to make donations.

Go back to school.  There’s no time like the present to get additional knowledge and skills.  As a matter of fact, tons of people are flocking to undergrad and grad schools alike to pick up that degree they never started or finished.  While you’re in school, check out different courses and curricula related to your interests.  Heck, take a cooking class just for fun.  Who knows, maybe you’ll be the next top chef! 

Check out the local free career center or one-stop.  If funds are limited, check out the local library, career center or one-stop to see if there are any free classes available.  Career centers also offer information on new positions and job openings, resume writing services, interview help or specific job training.  Many local nonprofit organizations also offer free career planning and development services or courses on entrepreneurship.  They may also be able to hook you up with an internship in your area of interest.  Yes, even 40-somethings can do internships; they’re not just for college kids anymore.  Boston.com has some great ideas for folks in the career change mode.

Volunteer.  Yes, do something for an organization without payment.  Don’t have a job right now?  Have some spare time?  Volunteer.  Pick a nonprofit or service organization that supports one of your passions.  Many people start out by volunteering and end up with full time paying gigs.  It’s a great way to keep your head in the game and build the resume at the same time.  Who said career listings on a resume all have to be paid work!

Network…and then network some more.  Let’s be honest with ourselves.  Getting out there and talking to people, making contacts is one of the most productive things we can do.  Talk to friends, neighbors, contacts from old jobs.  Let them know you’re interested in a new career.  They may not know of anything at the moment, but that conversation could lead to something positive down the road.  Have that one-minute elevator speech handy.  You never know; that person standing in line in front of you in the grocery store may just be your ticket to a new career!

Finally, 

Have a good attitude.  How you feel about yourself and your search will be directly reflected in your resume and in your interviews.  Think of this as an opportunity to regroup, refresh, re-energize.  When a door closes in one place, a window can open in another.  As I used to say to my kids, “Patience, Iago”  (comes from the Disney movie, Aladdin).  Good things come to those who take the time to seek them out.

Now, go get ’em.  You can do this!